Privacy Policy
Cornish Bricks
Website: www.cornishbricks.co.uk
Last updated: 5 November 2026
1. Introduction
At Cornish Bricks, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or use our estate agency services.
2. Who We Are
Cornish Bricks is an independent estate agency based in Truro, Cornwall, providing residential property sales, valuations and associated estate agency services throughout Cornwall.
For the purposes of data protection legislation, the organisation responsible for your personal information is:
Cornish Bricks
Website: www.cornishbricks.co.uk
Email: [Insert business email address]
Address: [Insert registered business address]
Legal entity: [Insert full registered company or trading name]
3. Information We Collect
We may collect and process the following personal information:
Your name, address, email address and telephone number.
Details of properties you own, wish to sell or are interested in purchasing.
Information provided through website enquiry forms, telephone calls, emails and property portals.
Property viewing arrangements, feedback and correspondence.
Financial information relevant to property transactions, including proof of funds where appropriate.
Identity verification documents where required by law.
Website usage information, including cookies, IP addresses and analytics data.
We collect information directly from you and, where appropriate, from property portals, professional advisers, publicly available records and other parties involved in a property transaction.
4. How We Use Your Information
We use personal information to:
Respond to enquiries and provide information about properties.
Arrange property valuations, viewings and appointments.
Market properties and manage property sales.
Communicate with buyers, sellers and other parties involved in transactions.
Progress property transactions and liaise with solicitors, surveyors and other professionals.
Carry out identity verification and anti-money laundering checks where legally required.
Maintain accurate business records and meet our legal obligations.
Improve our website, customer service and marketing.
Send property updates and marketing communications where permitted by law.
5. Legal Basis for Processing
We process personal information where we have an appropriate lawful basis, including:
Contract: Where processing is necessary to provide our services or take steps requested before entering into a contract.
Legal obligation: Where we must process information to comply with applicable legislation, including anti-money laundering and financial record-keeping requirements.
Legitimate interests: Where processing is reasonably necessary for operating our estate agency, responding to enquiries, managing property transactions, maintaining business records and improving our services, provided those interests are not overridden by your rights.
Consent: Where we rely on your permission, such as for certain marketing communications or non-essential website cookies.
Where consent is the lawful basis, you may withdraw it at any time.
6. Sharing Your Information
We may share relevant personal information with trusted third parties where necessary to provide our services or comply with legal requirements.
These may include:
Solicitors and conveyancers.
Surveyors and other property professionals.
Buyers, sellers and other parties involved in a transaction.
Property marketing portals, including Rightmove and Zoopla.
Identity verification and anti-money laundering service providers.
Website hosting, customer relationship management and IT service providers.
Regulatory bodies, HMRC and other authorities where legally required.
We do not sell your personal information to third parties.
7. Marketing Communications
Where permitted by law, we may contact you about properties, services or opportunities that may be relevant to your interests.
You can opt out of direct marketing at any time by contacting us or using the unsubscribe option included in applicable marketing communications.
We will respect your preferences and comply with relevant electronic marketing and data protection legislation.
8. Cookies and Website Analytics
Our website is hosted by Squarespace and may use cookies and similar technologies to support website functionality, understand visitor activity and improve the user experience.
These may include essential website cookies and, where enabled, analytics or marketing cookies.
Where legally required, we will request your consent before placing non-essential cookies on your device.
You can manage your cookie preferences through our website's cookie controls, where available, or through your browser settings.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting legal, regulatory, accounting and professional obligations.
Retention periods depend on the type of information, the nature of our relationship with you and applicable legal requirements.
For example, anti-money laundering records may need to be retained for five years after the relevant business relationship ends or transaction completes, subject to applicable legal requirements.
Information that is no longer required will be securely deleted or anonymised.
10. Keeping Your Information Secure
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is limited to authorised individuals and service providers who require it for legitimate business purposes.
11. International Data Transfers
Some of our website, technology or service providers may process personal information outside the United Kingdom.
Where international transfers take place, we will ensure that appropriate legal safeguards are in place, as required by UK data protection legislation.
You may contact us for further information about applicable safeguards.
12. Your Data Protection Rights
Under UK data protection legislation, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your information in certain circumstances.
Request restriction of processing.
Object to certain uses of your personal information.
Request transfer of your information where applicable.
Withdraw consent where processing is based on consent.
You have the right to object at any time to the processing of your personal information for direct marketing purposes.
To exercise your rights, please contact us using the details provided in this policy.
13. Third-Party Websites
Our website may contain links to third-party websites, including property portals and social media platforms.
We are not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before providing personal information.
14. Complaints
If you have concerns about how we handle your personal information, please contact Cornish Bricks so that we can investigate and respond.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Website: www.ico.org.uk
Telephone: 0303 123 1113
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal information.
The latest version will be available on our website.
16. Contact Us
For any questions about this Privacy Policy or how Cornish Bricks handles personal information, please contact:
Cornish Bricks
Website: www.cornishbricks.co.uk
Email: [Insert business email address]
Address: [Insert business address]